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My Account
Help with account access, personal details, security and account settings.
- 1.Select Join Now at the top of any page.
- 2.Enter your personal details, address and account security information.
- 3.Confirm that you are 18 or over and accept the Terms & Conditions.
- 4.Enter the verification code sent to your email to activate your account.
- 1.Select Log In at the top of any page.
- 2.Enter the email address and password you registered with.
- 3.If you cannot remember your password, use the "Forgot password?" option.
- 1.Use the "Forgot password?" option on the Log In screen.
- 2.Enter the email address associated with your MARAN account.
- 3.Follow the instructions sent to your email to reset your password.
- 4.If you still cannot access your account, contact MARAN support.
- 1.Log in and open your account settings.
- 2.Update your contact details and save the changes.
- 3.Changes to your name or date of birth require verification and must be requested through support.
- 1.Log in and open the Security section of your account.
- 2.Enter your current password, then choose and confirm a new password.
- 3.You will be logged out of other devices after the change.
- 1.Accounts may be restricted pending identity verification.
- 2.Restrictions also apply while a time-out, self-exclusion or BetStop exclusion is active.
- 3.Contact support if you believe a restriction has been applied in error.
- 1.Log in and open Account Activity.
- 2.Filter by deposits, withdrawals or wagers and by date range.
- 3.Statements can be downloaded for any period.
- 1.Contact support and request account closure.
- 2.Any remaining balance is returned to your verified payment method.
- 3.If you are closing your account because of concerns about your gambling, consider self-exclusion instead.
Verification
Confirming your identity and age so your account can be used for wagering.
- 1.Australian law requires all wagering accounts to be verified.
- 2.Verification confirms that you are 18 or over and that the account belongs to you.
- 1.A valid driver licence, passport or Medicare card.
- 2.In some cases proof of address, such as a utility bill or bank statement.
- 1.Most customers are verified electronically within minutes.
- 2.Manual document checks are completed within two business days.
- 1.You can browse markets and add selections to your Bet Cart.
- 2.Wagers and withdrawals are available once verification is complete.
Deposits & Payments
Adding funds to your account and the payment methods we accept.
- 1.Debit cards (Visa and Mastercard), Apple Pay, Google Pay and PayID.
- 2.Credit cards are not accepted for wagering in Australia.
- 1.The minimum deposit is $10.
- 2.Maximum deposit amounts depend on your payment method and your deposit limit.
- 1.The deposit may exceed your deposit limit for the current period.
- 2.Your bank may have declined the transaction. Check the card details and try again.
- 1.Yes. Choose a daily, weekly or monthly limit on the Deposit Limits page.
- 2.Decreases apply immediately. Increases are subject to a cooling-off period.
Sports Betting
Finding markets, understanding odds and placing sports wagers.
- 1.Browse Sports and choose an event.
- 2.Select the odds for the outcome you want. The selection is added to your Bet Cart.
- 3.Enter your stake and choose Place Bet.
- 1.You are betting on which team or player wins the match.
- 2.Draw is offered as a separate outcome where the sport allows it.
- 1.Wagers stand if the event is rescheduled within 48 hours.
- 2.Otherwise the wager is void and the stake is returned.
- 1.Odds are live and may change until the wager is confirmed.
- 2.You will be asked to accept any change before the bet is placed.
Racing
Horse, greyhound and harness racing markets and bet types.
- 1.A Win bet pays if your runner finishes first.
- 2.A Place bet pays if your runner finishes first, second or third (first or second in fields of seven or fewer).
- 1.Combine two or more runners from the same race into a single wager.
- 2.All legs must be successful for the multi to pay.
- 1.Wagers on a scratched runner are refunded.
- 2.Fixed odds on the remaining runners may be adjusted.
Showdown
How the separate Showdown wagering account works.
- 1.Showdown is a separate wagering product with its own account, balance and responsible gambling controls.
- 2.Read more on the Showdown page.
- 1.No. Limits and self-exclusion settings must be set separately for the Showdown account.
- 1.Balances are held separately and cannot be transferred between accounts.
Bet Cart
Reviewing selections, stakes and potential returns before you place a bet.
- 1.Select the odds next to an outcome. Select them again to remove the selection.
- 1.Potential return = stake × odds for a single bet.
- 2.The figure shown includes your stake.
- 1.You must be logged in and verified.
- 2.Check that your stake is between the minimum ($1.00) and maximum ($10,000).
Transactions & Withdrawals
Withdrawing winnings and understanding your transaction history.
- 1.Log in and open Withdraw in your account.
- 2.Withdrawals are returned to a verified payment method in your name.
- 1.Withdrawals are processed within one business day.
- 2.Your bank may take a further one to three business days to clear the funds.
- 1.MARAN does not charge withdrawal fees.
Responsible Gambling
Tools and support to help you stay in control.
- 1.Deposit limits, loss and spend limits, time-outs, reality checks and self-exclusion.
- 2.See the Responsible Gambling policy for details.
- 1.Request a time-out through your account settings or by contacting support.
- 2.During a time-out you cannot place wagers or deposit funds.
- 1.BetStop is Australia's National Self-Exclusion Register.
- 2.One registration excludes you from all licensed Australian online and phone wagering providers. Visit BetStop.
- 1.Gambling Help Online is free and confidential, 24/7: 1800 858 858.
Technical Help
Browser, device and connectivity issues.
- 1.Refresh the page and clear your browser cache.
- 2.Make sure you are using a current version of Chrome, Safari, Firefox or Edge.
- 1.Check your spam or junk folder.
- 2.Make sure the email address on your account is correct, then request a new code.
- 1.Strictly necessary cookies keep the site working. Optional cookies require your consent.
- 2.See the Cookie Policy.
Contact & Complaints
How to reach us and how complaints are handled.
- 1.Use the form on the Contact Us page or email support@marantelllbet.com.
- 1.Submit your complaint through our support channels. We aim to respond within five business days.
- 2.If a dispute cannot be resolved, you may lodge a complaint with the applicable regulatory authority.
